What is BetterMe’s refund policy?

We don’t offer refunds for partially-used subscription periods. If you cancel, you’ll retain access to the app until the current billing cycle ends. Make sure you cancel in advance to avoid any unexpected charges.

What happens to my data after I cancel?

Your personal data remains secure and protected, even after cancellation. If you decide to reactivate your subscription in the future, your past progress or settings may still be available, depending on your account type.

Can I reactivate my subscription later?

Absolutely! You’re always welcome to return to BetterMe. You can reactivate your subscription by signing back in and choosing a plan that matches your needs.

How do I confirm my subscription is canceled?

You’ll receive a confirmation notification or email once your subscription is successfully canceled. Make sure to double-check this, especially if you don’t see the cancellation reflected right away.

Will I lose access immediately after canceling?

No. You’ll continue to have full access to BetterMe until the end of your current billing cycle.

What if I experience technical difficulties while canceling?

If you encounter any issues or have any questions, don’t hesitate to reach out to our friendly customer support team. Our team can be reached via email, in-app chat, or through our website. We’re happy to guide you through any step of the cancellation process or help troubleshoot any problems you may face.