Contents:
1. Money-back guarantee rules
In addition to refund rights available under applicable laws, if you purchased a subscription to our app directly on our websites and the money-back option was presented to you during the checkout, you are eligible to receive a refund if you followed our program and did not get visible results, provided that all of the following conditions are met:
- you contact us within 30 days after your initial purchase; and
- you have followed our program for at least 7 days within the first 30 days after your initial purchase; and
- you are able to demonstrate that you have followed the program pursuant to the requirements stated below in Section “How to demonstrate that you have followed the program”.
We will review your application and notify you (by email or otherwise) whether your application is approved.
How to demonstrate that you have followed the program
You can demonstrate that you have followed the program by fulfilling the following simple condition:
- you provide screenshots from our app proving that you have finished at least 7 sessions of your plan (7 workouts / course sessions / other sessions, whichever applies) within the first 30 days after your initial purchase.
Important statement
Please note that only fulfillment of the above requirements allows you to receive a refund under the Money-back policy. For the sake of clarity, this Money-back policy does not apply to any other instances.
2. General refund rules
We value any feedback and do everything to make our customers happy with our products and services. However, if you are not completely satisfied with our services, you can get a refund according to the terms provided herein.
Generally, if you do not meet the conditions of our Money-back policy set out above, the fees you have paid are non-refundable and/or non-exchangeable, unless otherwise is stated herein or as required by applicable law. In addition, refund requests that fall outside the conditions above may be considered by our company on a case-by-case basis and granted at our sole discretion.
A refund can usually be claimed only during the subscription period. If the subscription period has expired before you made a request for a refund, we will not be able to provide you with a refund. This does not affect your right to request a refund within 30 days of your initial purchase under Section 1, or any refund rights you may have under applicable law.
2.1. Note for residents of certain US states. If you reside in California or Connecticut and cancel the purchase at any time prior to midnight of the third business day after the date of such purchase, we will return the payment you have made.
2.2. Note for the EU residents. If you are a consumer based in the EEA or Switzerland, you have an automatic legal right to withdraw from contracts for purchases of Services. However, when you make a purchase of a single item of digital content (such as a video recording or a pdf file) you expressly agree that such content is made available to you immediately and you, therefore, lose your right of withdrawal and will not be eligible for a refund. By signing up for our Service which is not a single item of digital content and is provided on a continuous basis (such as subscriptions to the App) you expressly request and consent to an immediate supply of such Service. Therefore, if you exercise your right of withdrawal we will deduct from your refund an amount that is in proportion to the Service provided before you communicated to us your withdrawal from the contract.
- Exercise of the Right of Withdrawal. Where you have not lost your right of withdrawal, the withdrawal period will expire 14 days after the day you enter into that contract. To exercise your right of withdrawal, you must inform us - BetterMe International Limited,Office No. 101, 1st Floor, "Afentiko Anna" Building, Corner of Tepeleniou & Korytsas Street 8010, Paphos, Cyprus, email: support@betterme.world - of your decision to withdraw from a contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model withdrawal form below, but it is not obligatory. If you are a consumer based in the EU, you may also exercise your right of withdrawal online at https://betterme.world/en/withdraw-from-contract. If you use this online withdrawal function, we will send you an acknowledgement of receipt of your withdrawal on a durable medium (e.g. by e-mail) without undue delay, including the content of your withdrawal and the date and time of its submission. To meet the withdrawal deadline, you need to send your communication to us saying you wish to withdraw from the contract before the withdrawal period has expired.
- Model Withdrawal Form
To: BetterMe International Limited, Office No. 101, 1st Floor, "Afentiko Anna" Building, Corner of Tepeleniou & Korytsas Street 8010, Paphos, Cyprus, email: support@betterme.world
I hereby give notice that I withdraw from my contract of the following service:
Received on:
Name:
Address:
Signature: (required only if sent by post mail)
Date:
2.3. Note for the Quebec residents. If you are a consumer based in Quebec, you have an automatic legal right to cancel a contract for Services involving sequential performance. When you make a purchase of a single item of digital content (such as a video recording or a pdf file) you expressly agree that such Content is made available to you immediately and you, therefore, the cancellation rights set out in this section do not apply to you and you will not be eligible for a refund.
Exercise of the Right of Cancellation. If you sign up for a subscription to Service directly from us, you may cancel the contract at any time by sending the form attached hereto or another notice in writing for that purpose to BetterMe International Limited, Office No. 101, 1st Floor, "Afentiko Anna" Building, Corner of Tepeleniou & Korytsas Street 8010, Paphos, Cyprus, email: support@betterme.world - of your decision to cancel the subscription by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the model cancellation form below.
- Model Cancellation Form
To: BetterMe International Limited,Office No. 101, 1st Floor, "Afentiko Anna" Building, Corner of Tepeleniou & Korytsas Street 8010, Paphos, Cyprus, email: support@betterme.world
Date: [date on which form is sent]
Under section 193 of the Consumer Protection Act, I cancel the contract [contract number, if any] entered into [date when contract was entered into] at [place where contract was entered into]
[name of consumer]
[signature of consumer]
[address of consumer]
Any translation from the English version is provided for your convenience only. In the event of any difference in meaning, version, or interpretation between the English language version of this Money-Back Policy available at https://quiz.betterme.world/money-back-policy, and any translation, the English language version will prevail.
Last update: 9 September 2026