This FAQ is provided for information only. Our B2B Terms of Sale govern all orders and prevail in the event of any inconsistency. This is a condensed Q&A — see the complete version here.
Q: Can I request a refund if the products do not match my expectations in terms of color, material, appearance, or studio design?
A: Refunds are not available for personal preferences related to color, texture, material, overall appearance, or studio design compatibility. We recommend ordering samples before placing a larger order.
Q: How long will it take for my order to ship?
A: Orders are typically processed and shipped within 3–5 business days, depending on order volume and destination.
Q: Can I order samples before placing a larger wholesale order?
A: Absolutely. We offer product samples at a wholesale discount so you can review materials, colors, and overall suitability before placing a larger order. To request samples, please contact wholesale@betterme.world. Sample orders are final sale.
Q: Can I add my own branding to BetterMe products?
A: Yes, you may add your own branding subject to our approval. We kindly ask that you share the design mockup with us for approval before production.
We also offer custom branding services for orders of 500+ units per SKU. For custom branding inquiries, please contact us at wholesale@betterme.world.
Q: I'm interested in reselling BetterMe products. What should I do?
A: If you are interested in reselling BetterMe products, please contact us at wholesale@betterme.world to discuss wholesale opportunities and requirements.
Q: Can I purchase BetterMe apparel at wholesale prices?
A: Yes, absolutely. If you're interested in placing a wholesale order for BetterMe apparel, please contact our team at wholesale@betterme.world and we'll be happy to assist you.
Q: How long will BetterMe products last?
A: The lifespan of our products depends on how frequently they are used and the conditions in which they are stored. Like all fitness equipment, normal wear and tear can occur over time.
Products used in studios, gyms, or other commercial settings may need to be replaced sooner than products used at home.
Q: Where can I access BetterMe marketing materials?
A: Our marketing assets, including logos, product images, and brand materials, are available here. If you require any additional content or support, please reach out to wholesale@betterme.world.
Q: What are your payment terms?
A: Orders are payable in full in advance unless we have agreed otherwise in writing. For bank transfers, confirmation of receipt can take 2-3 business days after funds are credited.
Q: Do the products come with a warranty?
A: We warrant the products against material manufacturing defects for 30 days from delivery, unless a different period is stated on your order confirmation or invoice.