This FAQ is provided for information only. Our B2B Terms of Sale govern all orders and prevail in the event of any inconsistency.
Q: Can I order less than a full case pack?
A: To ensure efficient order fulfillment, we currently require orders to be placed in full case pack quantities.
Q: The product color looks slightly different from the website photos. Is this considered a defect?
A: No. Minor variations in color, texture, or finish may occur due to production batches, materials, lighting conditions, and screen displays. Samples are available upon request.
Q: Can I return wholesale products if I change my mind after placing an order?
A: Wholesale orders are considered final sale. If you would like to review materials, colors, or product quality before placing a larger order, we recommend ordering samples at a wholesale discount.
Q: Can I request a refund if the products do not match my expectations in terms of color, material, appearance, or studio design?
A: Refunds are not available for personal preferences related to color, texture, material, overall appearance, or studio design compatibility. We recommend ordering samples before placing a larger order.
Q: What should I do if my order arrives damaged?
A: Please contact us within 5 business days of delivery and provide photos or videos of the issue, photos of the packaging, and your order or invoice reference.
Q: How long do I have to report an issue with my order?
A: Claims for damage, shortages, or incorrect items must be submitted within 5 business days of delivery. Claims for manufacturing defects must be submitted within 30 days of delivery.
Q: What happens if I submit a claim without supporting documentation?
A: To review a claim, we require sufficient documentation. Claims submitted without the requested photos, videos, or order details may not be approved.
Q: Will I automatically receive a refund if my claim is approved?
A: Depending on the situation, BetterMe may offer a replacement product, partial refund, store credit, or full refund.
Q: How long will it take for my order to ship?
A: Orders are typically processed and shipped within 3–5 business days, depending on order volume and destination.
Q: What happens if I do not collect my shipment?
A: Orders that are delivered to a carrier pickup point, collection center, customs facility, parcel locker, or other designated location but are not collected by the customer are not eligible for a refund.
Q: Can I order samples before placing a larger wholesale order?
A: Absolutely. We offer product samples at a wholesale discount so you can review materials, colors, and overall suitability before placing a larger order. To request samples, please contact wholesale@betterme.world. Sample orders are final sale.
Q: Can I add my own branding to BetterMe products?
A: Yes, you may add your own branding subject to our approval. We kindly ask that you share the design mockup with us for approval before production.
We also offer custom branding services for orders of 500+ units per SKU. For custom branding inquiries, please contact us at wholesale@betterme.world.
Q: I'm interested in reselling BetterMe products. What should I do?
A: If you are interested in reselling BetterMe products, please contact us at wholesale@betterme.world to discuss wholesale opportunities and requirements.
Q: Can I purchase BetterMe apparel at wholesale prices?
A: Yes, absolutely. If you're interested in placing a wholesale order for BetterMe apparel, please contact our team at wholesale@betterme.world and we'll be happy to assist you.
Q: How long will BetterMe products last?
A: The lifespan of our products depends on how frequently they are used and the conditions in which they are stored. Like all fitness equipment, normal wear and tear can occur over time.
Products used in studios, gyms, or other commercial settings may need to be replaced sooner than products used at home.
Q: How should I care for BetterMe fitness equipment?
A: To keep your BetterMe equipment in the best condition, we recommend wiping it with a soft cloth after use and cleaning it with a mild soap solution or a non-abrasive disinfectant. Avoid harsh chemicals, bleach, or prolonged exposure to direct sunlight and excessive heat. Always allow products to dry completely before storing them in a cool, dry place.
Q: Where can I access BetterMe marketing materials?
A: Our marketing assets, including logos, product images, and brand materials, are available here. If you require any additional content or support, please reach out to wholesale@betterme.world.
Q: What if my order is short or contains the wrong items?
A: Please contact us within 5 business days of delivery with photos, your order or invoice reference, and the affected quantities and SKUs.
Q: What are your payment terms?
A: Orders are payable in full in advance unless we have agreed otherwise in writing. For bank transfers, confirmation of receipt can take 2-3 business days after funds are credited.
Q: Do the products come with a warranty?
A: We warrant the products against material manufacturing defects for 30 days from delivery, unless a different period is stated on your order confirmation or invoice.